ITIL® Foundation (with exam)

ITIL® is the international standard for IT Service Management. It enables IT services to be delivered even more efficiently and effectively, resulting in more satisfied customers. This ITIL® 4 Foundation course is based on the ITIL®4 publication, this is the successor to ITIL 2011 or now also called ITIL v3.

ITIL Foundation Leader Capgemini AcademyITIL®4 is not limited to IT services only. Since every organization has more or less services in its portfolio, this training is relevant for every organization. ITIL®4 can therefore be regarded as a quality framework.

To operate optimally in an ITIL® based IT or Business service environment, a basic knowledge of ITIL® is necessary so that everyone "speaks the same language". This course provides the foundation for anyone working in a commercial or non-commercial service environment.

(*) ITIL® is a registered Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved


08 Jul2Nweb based 1450 EUR (excl. VAT)
20 Aug2NUtrecht 1450 EUR (exempt from VAT)
03 Sep2NUtrecht 1450 EUR (exempt from VAT)

Intended for

Since ITIL®4 is more widely applicable than just IT organizations and since every organization has services in its portfolio to a greater or lesser extent, this course is relevant to anyone who has a role in activities related to the design, organization and/or provision of IT or business services.

For example, you could be an IT and/or Business service:

  • Service desk employee
  • Change manager
  • Service manager
  • Delivery manager
  • 2nd line support employee

This training course is also suitable for participants who want to gain insight into the latest version of ITIL®, who want to obtain the ITIL®4 Foundation certificate or who want to obtain a follow-up qualification in ITIL®4 as a quality management method. To match the international standard, the training material is in English, therefore we recommend that you also take the exam in English. The spoken language is Dutch or English, depending on which course date you choose.


Participants should have basic knowledge in the field of automation, automation resources and their management, obtained through working experience of approximately 1 to 2 years in a Service Management environment.

Main topics

During this training you will get an overview of what the field entails and how the practices and activities from ITIL® fit in. This ITIL version also includes the relationship with Agile and Devops. This enables you as a participant to make the link between other methods and their consequences for the translation of ITIL®4 to your own organization.

Furthermore, this course helps you grow in the profession of IT or Business Service Management. It gives you an overview at Foundation level of the entire ITIL®4 quality framework. After completing the training you will be ready for the official ITIL®4 Foundation exam and if passed this will give you access to the other ITIL®4 courses and certifications.

Training method

This training includes a voucher for the official, internationally recognized exam, and one re-exam.

The cost of the exam voucher is included in the price of the training. Shortly after the start of the training you will receive a voucher by email with which you can book your exam. Please note that you must schedule your exam at least 5 business days in advance.

Exam Information

  • Exam duration: 60 min.
  • % extra time if not in mother tongue: 25%
  • Number of exam questions: 40
  • Minimum number of correct answers: 26
  • Exam style: Multiple choice
  • Open Book: No


2 days.

Course leader