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Communication skills for the technical professional

Objectives

The era in which we could limit ourselves to "I know the craft, I am good with numbers and systems", and "If I articulate my sentences, that's all I need" are behind us. Increasingly the leaders of today realise that the direct relationships with the clients, team members, project leaders, key users etc.... play a crucial role in the smooth development of a technical project.

Challenges are:

  • Communicating effectively verbally, contentwise and contactwise
  • Managing the technical exchange while promoting a solid working relationship and team spirit
  • Being able to work in team, daring to speak up while opening up the floor for your interlocutor
  • Managing the art of asking questions while steering the conversation
  • Being able to give a constructive feedback, without hurting
  • Daring to speak for the best solutions and discuss them in a respectful, client-oriented way
  • Recognise the symptoms of potential conflict and prevent further escalation

By the end of this workshop one will have obtained new communicative skills, ready to be applied in the workplace. Your efforts will pay off quickly: smoother process of negotiation and easier obtainment of contracts, less time wasted, less misunderstandings, pleasant long term relationships, a more professional style of collaboration within a team and therefore a better production result, .... .

This training can be presented as part of a portfolio of soft skills that we can customize for your company (see Soft skills for IT professionals). Interested? Contact ABIS and we will offer you a customized solution.

Main topics

  • Introduction and objectives
  • Basics: axioms of communication
  • How can one strengthen the communication process?
  • A constructive dialogue through active listening
  • Application exercise
  • Giving feedbacks - obtaining the desired goal with respect for the person
  • Receiving feedback in a gracious way - the basis of an open exchange
  • Application exercises
  • Assertiveness and striving for win-win's during feedback discussions and negotiations
  • Playing with: taking space, giving space
  • The trap of the non-assertive communication
  • Application exercises
  • Push or pull - the art of questioning and directing the conversation
  • Application exercises
  • Conflict management during communication - staying out of the drama-triangle
  • Application exercises
 

Intended for

This workshop is for the technical professional who wishes to reinforce his/her communication skills.

Background

No preliminary skills are needed.

Training method

Lots of exercising and role play. Bring your own situations! The experiences gained during the exercises are discussed against the background of principles of communication in the more theoretical part. The slides are for inspiration, the syllabus offers a solid basis of principles of communication as well as easy to use scripts for different situations of communication, and do's and don'ts.

Course leader

RITAM Training & Consulting.

Duration

2 days.

Schedule

No public sessions are currently scheduled. We will be pleased to set up an on-site course or to schedule an extra public session (in case of a sufficient number of candidates). Interested ? Please contact ABIS.